Terms and Conditions
This web site is owned and operated by Educational Aids who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Educational Aids a division of Sartoris Products Ltd
25 Bradfield Close
NN8 4RQ United Kingdom
Phone: 01933 274434
Fax: 01933 274313
Email: [email protected]
VAT Registration Number GB 119 9154 53
Company number: 438 325/1947 England
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Credit Cards payments through Sagepay/Paypal. Payment is taken at time of ordering.
Schools are able to open account with us and pay on invoice, select invoice in the payment method. Payment terms are strictly 30 days. Please DO NOT select invoice if you are not a school. If you select invoice and you are not a school we will telephone you for payment prior to the goods being dispatched. Full payment must be received prior to dispatch.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We offer free carriage on orders over £100 that are delivered to UK Mainland Addresses. Deliveries to The Highlands, Northern and Southern Ireland, Isle of Wight and Islands all carry a surcharge which is calculated and added to your shopping basket please select the correct class of service when ordering.
For deliveries to the Channel Islands, Isle of Man, Isles of Scilly, Scottish Islands, Europe or International please phone (01933 274434) or email ([email protected]) for a quote.
We deliver goods using couriers who deliver Mon-Fri between 9am - 5pm. If your item is large it will be sent out on a pallet. If no one is available to take delivery it is called a failed delivery and will incur redelivery charges. These charges will be quoted to you based on your delivery postcode when the couriers have telephoned you and us to make every attempt to deliver your item. If these charges are not accepted the goods will be returned to us and your will be credited the value of your item minus all delivery and redelivery charges incurred. It is therefore important you notify us at the time of ordering if there are any delivery restrictions on certain days and times.
Goods are manufactured to order. We aim to despatch all order within 2 to 3 weeks from receipt of order.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is likely to be delayed, you will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are entered directly onto the Sagepay/Paypal secure payment page, we do not receive or hold your card details.
If you are not entirely satisfied with your purchase, you can return it (at the customer’s expense) within 7 working days beginning with the day after receipt and we will refund your money, providing it is in its original packaging with any accessories, unsoiled and unused.
Product Quality Guarantee
If the item is faulty, please contact us immediately on 01933 274434. It would help us immensely if you can photograph the damage/fault and email to us at [email protected]
It must be returned to us for inspection before it is replaced or a refund is issued. We will reimburse postage charges for justified claims subject to receipt of the goods in the original packaging and including any accessories. Proof of postage charges incurred will be required. In the event the claim is not accepted, we will advise you of the reason in writing and, if required, the goods will be returned to the customer.
All products are covered by a 12 month guarantee from the date of receipt, provided they are used in accordance with manufacturer’s recommendations and in a manner that is considered to be for the purpose for which it is designed. This guarantee specifically excludes faults caused by accident, neglect or misuse. Where a manufacturer's guarantee is offered with any product or individual component, it is additional to this guarantee. During the period of guarantee, subject to the conditions above, products will be repaired free of charge for both parts and labour.
If you need to reach us, please email us on [email protected], alternatively, you can call on 01933 274434 (International +44 01933 274434) or fax us on 01933 274313 or write to us at Educational Aids a division of Sartoris Products Ltd 25 Bradfield Close Wellingborough, Northants NN8 4RQ United Kingdom
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Educational Aids or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
We only share information with third parties that are required to fulfil your order, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. During the check process we do ask for feedback to know how you found our website so that we know if our marketing is successful. There are questions which are optional, and you are not obliged to answer.
You are welcome to send us photographs of your products and we will always ask your permission to share them on our website or social media sites before doing so. You have the right to ask us to remove the photos if you should change your mind. Sending us photographs is your choice.
We may hold notes of our communication with you through different channels including, but not limited to: email, phone, Facebook messenger and Instagram.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are certain they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form, or by phone on 01933 274323 or email us at [email protected]
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
Where goods are returned outside of the 7 working days it is subject to Educational Aids approval. A 20% restocking fee against the value of the goods will be applied.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Approved accounts (Schools) are offered the terms of strictly 30 days from date of invoice.