For most online orders, contact us within 14 days of delivery if you want to cancel or return your order.
Returns And Refunds
Returns And Refunds
Need to return an item? Here is how returns, refunds and faulty items are handled.
After telling us, please send the goods back within the following 14 days.
Refunds are normally processed within 14 days of receiving the goods back or proof of return.
Returns policy
If you are not entirely satisfied with your purchase, you can contact us to cancel your order and return the goods. Returned goods should be unused, unsoiled, in saleable condition and, where possible, in the original packaging with any accessories.
Unless the goods are faulty, damaged or misdescribed, you are responsible for the cost and risk of returning them to us. Please use a suitable postal or courier service and take out enough postal insurance to cover their value.
Where cancellation rights apply, eligible refunds include the original standard delivery charge.
How to return an item
Contact us by email or telephone before returning goods, quoting the order number supplied to you.
We will confirm the next steps and let you know where the goods should be sent.
Returns requested outside the stated return window are subject to Educational Aids approval and may incur a 20% restocking fee against the value of the goods.
Faulty or damaged items
If the item is faulty, please contact us immediately on 01933 274323. If possible, photograph the damage or fault and email the images to us with your order details.
Goods must be returned to us for inspection before a replacement or refund is issued. We will reimburse postage charges for justified claims, subject to receipt of the goods in the original packaging and including any accessories. Proof of postage charges incurred will be required.
If a claim is not accepted, we will advise you of the reason in writing and, if required, the goods will be returned to you.
Your legal rights
These terms apply to your order and do not affect your statutory rights. If any term is held to be invalid under any applicable law, that term is omitted to the minimum extent necessary without affecting the validity of the remaining terms.
Products are covered by a 12 month guarantee from the date of receipt, provided they are used in accordance with the manufacturer's recommendations and for the purpose for which they are designed. This guarantee excludes faults caused by accident, neglect or misuse. Where a manufacturer's guarantee is offered with any product or component, it is additional to this guarantee. During the guarantee period, eligible products will be repaired free of charge for parts and labour.
Need help with a return?
Contact us with your order number and we will help you with the next step. For faulty or damaged items, please include photos where possible and keep proof of any postage charges incurred.
