Orders over £100 excluding VAT are delivered free to UK Mainland Business Addresses.
Shipping & Delivery
Shipping & Delivery
Delivery times depend on stock, finish and destination. Here is what to expect before and after your order leaves us, including carriage, surcharges and delivery instructions.
In-stock items are normally dispatched within 2 working days and sent by next-working-day courier, Evri or Royal Mail, depending on the item.
Most items are manufactured to order, particularly larger items requiring pallet delivery. Dispatch can take around 2 to 3 weeks from receipt of order.
How delivery works
We check stock, finish, destination and service class before dispatch, and contact you if timing or carriage needs confirming.
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Order placed
Your order is received and checked against current stock.
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Stock and service checked
We check stock, finish, postcode, service class and any delivery restrictions supplied with the order.
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Dispatched
Once the item is ready, it is sent by courier, post or pallet depending on size and weight.
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Delivery managed
Tracking may be provided where available. Failed deliveries or redeliveries may incur charges, so please tell us about restrictions when ordering.
England, Wales and Scotland
Orders over £100 excluding VAT are delivered free to UK Mainland Business Addresses.
Deliveries to the Highlands carry a surcharge, calculated and added at checkout.
Back orders and out-of-stock items
If an item is out of stock, we will state this in the product description where possible. You can still place an order and we will place it in our back order queue.
If your item is likely to be delayed, we will email you with the option to cancel your order if you would rather not wait.
Delivery instructions
Couriers usually deliver Mon-Fri between 9am and 5pm. Large items may be sent on a pallet.
A signature is no longer required. A photograph and courier GPS location will constitute proof of delivery.
If no one is available, failed delivery or redelivery charges may apply. Please notify us when ordering if there are delivery restrictions on certain days, times or locations.
UK Islands
For the Channel Islands, Isle of Man, Isles of Scilly, Scottish Islands, Ireland, Europe or international delivery, please contact us for a quote before ordering.
Where a service is available through checkout, please allow a few more days for delivery and make sure the correct class of service is selected.
Lost or damaged in transit
Please inform us within 2 working days if goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
Please quote your order number in all correspondence. Proof of delivery supplied by the delivery company is sufficient evidence that goods have been received.
Questions about delivery?
Contact us if you need an item for a specific date, a carriage quote, or help with an existing delivery.
